Last Updated: 3 January 2026
At Herald Bag Store, we take great care in crafting and packaging our premium leather products. Due to the nature of leather goods and to maintain quality standards, we follow a strict no-return policy, as outlined below.
We encourage customers to read this policy carefully before placing an order.
1. No Returns & No Refunds Policy
All products sold on Herald Bag Store are non-returnable and non-refundable once delivered.
This policy is in place because:
- Leather products are high-value items
- They are prone to damage, scratches, or wear after use
- We cannot resell returned leather goods once opened or handled
By placing an order, you agree to this policy.
2. Exception: Damaged or Incorrect Product
We understand that issues may occur during transit.
Replacements are offered only in the following cases:
- You receive a damaged product
- You receive an incorrect product
📌 Important Conditions:
- You must notify us within 24 hours of delivery
- Clear photos/videos of the product and packaging must be shared
- The product must be unused and in original condition
Once verified, we will offer:
- A replacement of the same product, or
- An alternative solution at our discretion
⚠️ Refunds are not provided under any circumstances.
3. Natural Leather Characteristics
Please note that:
- Genuine leather may have natural marks, grain variations, or texture differences
- Slight color variations may occur due to lighting or screen settings
These are not considered defects and are not eligible for replacement.
4. Order Cancellations
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
- No refunds will be issued for cancellation requests after dispatch
5. Shipping & Delivery Responsibility
- We ensure all products are carefully packed before dispatch
- We are not responsible for delays caused by courier partners or unforeseen events
- Once delivered successfully, responsibility shifts to the customer
6. Disputes & Chargebacks
Any unauthorized chargebacks without contacting our support team may result in:
- Order investigation
- Account restriction
- Blacklisting from future purchases
We encourage customers to contact us directly for resolution.
7. Contact Us
For any concerns related to your order, please contact us immediately:
📞 Phone: +91 8691914158
📧 Email: customer@heraldbagstore.com
📍 Address: Arihant City D2, 1201, Maharashtra – 421002, India